DALLAS, TX — An investigation is underway at American Airlines after a woman arriving on a Saturday flight at Dallas-Fort Worth International Airport said an oxygen tank fell on her baby’s head.
The Fort Worth Star Telegram reported the woman, 33-year-old Jennifer Zanone of Denver, and her 1-year-old son were on a returning flight from Hong Kong that landed at Dallas-Fort Worth International Airport around 3:30 p.m. Saturday.
Zanone shared a photo of the broken apparatus on social media, along with the caption, “A ceiling panel fell on my one year old baby’s head that contained a tank of oxygen and hit him upon landing. We tried to report the incident in Dallas and speak to a supervisor but nobody met us at the gate and we waited 2 hours at customer service with no help.”
In a statement to the Star Telegram, the airline stated its flight attendants offered the child medical attention, but Zanone declined. She confirmed this in a statement to the newspaper, stating she intended to monitor the situation herself.
She said she was directed to a waiting area for an airline agent to document the incident, but no one ever showed. Zanone later received a call from the airline in which she was told she would be sent more information by email.
The emails never arrived, the Star Telegram reported.
“While the apologies were appreciated, documentation of the incident would have been preferred,” she told the paper.
American Airlines said in a statement they are working to “gather more information and facts surrounding this unfortunate incident.”
@AmericanAir A ceiling panel fell on my one year old baby’s head that contained a tank of oxygen and hit him upon landing. We tried to report the incident in Dallas and speak to a supervisor but nobody met us at the gate and we waited 2 hours at customer service with no help pic.twitter.com/wIszYjTjwD— Jennifer Zanone (@jennifer_zanone) April 8, 2018